Terms and Conditions
1. About Us
This website is operated by [Legal entity name], trading as Deqot, Commercial Registration No. [CR number], VAT Registration No. [15-digit VAT number], address [address], Kingdom of Saudi Arabia, email [email], phone [phone]. [Optional: Saudi Business Center / Maroof registration no. ___.]
2. Acceptance of Terms
By accessing the website, creating an account, or placing an order, you agree to these Terms, the Privacy Policy and the Return Policy. If you do not agree, please do not use the site. We may update these Terms at any time; the version published when you place your order applies to that order.
3. Eligibility
You must be at least 18 years old and have legal capacity to contract under Saudi law. Minors may use the site only through a parent or guardian.
4. Your Account
You must provide accurate information and keep your login details confidential. You are responsible for activity under your account. Tell us immediately if you suspect unauthorized use.
5. Products and Information
We try to display products, colors, sizes and descriptions accurately. Colors may vary slightly due to screen settings and photography. Size guides are approximate. Product availability is not guaranteed until your order is confirmed.
6. Prices and VAT
All prices are in Saudi Riyals (SAR) and include 15% Value Added Tax unless stated otherwise. Delivery fees, if any, are shown before you confirm the order. We may change prices at any time, but changes do not affect confirmed orders. If a clear pricing error occurs, we may cancel the order and refund you in full.
7. Orders and Contract Formation
Your order is an offer to purchase. A contract is formed when we send an order confirmation [or when the item is dispatched]. We may decline or cancel an order for reasons such as stock unavailability, pricing error, suspected fraud, or inability to deliver, and will refund any amount paid. We will send an electronic invoice for each order.
8. Payment
We accept [Mada, Visa, Mastercard, Apple Pay, STC Pay, Tabby, Tamara, cash on delivery]. Payments are processed by licensed third-party providers. You confirm you are authorized to use the payment method. For cash on delivery, [a fee of SAR __ applies / the order limit is SAR __].
9. Delivery
We deliver within [Saudi Arabia / list of regions]. Estimated delivery time is [__ business days] from confirmation, and shown at checkout. Delivery times are estimates, but we will notify you of material delays. If we cannot deliver within [30 days] of the order, you may cancel and receive a refund. Risk passes to you on delivery. Please provide a correct address and mobile number; additional costs from incorrect details may be charged to you.
10. Returns, Exchanges and Refunds
Returns and refunds are governed by our Return, Exchange & Refund Policy, which forms part of these Terms and does not affect your statutory consumer rights under the E-Commerce Law.
11. Product Conformity and Warranty
Products must conform to their description and be of satisfactory quality. If a product is defective or does not match the description, you are entitled to the remedies in the Return Policy and under Saudi law.
12. Promotions and Discount Codes
Promotions are subject to their stated conditions, are limited to one use per customer unless stated, cannot be combined unless stated, and may be withdrawn at any time. Abuse of promotions may result in cancellation of orders or accounts.
13. Intellectual Property
All content on the site, including the Deqot name, logo, designs, images, text and software, belongs to us or our licensors and is protected by Saudi intellectual property laws. You may not copy, reproduce, distribute, or use it commercially without our written permission.
14. Acceptable Use
You agree not to: use the site unlawfully; provide false information; interfere with site security or operation; use bots or scrapers without permission; or post content that is offensive, defamatory, or contrary to Islamic values and public order. Misuse is subject to the Anti-Cyber Crime Law and other applicable laws.
15. Customer Reviews and Content
By posting a review or content, you grant us a non-exclusive, royalty-free license to display it on our channels. Content must be truthful, lawful and respectful. We may remove content at our discretion.
16. Limitation of Liability
To the maximum extent permitted by law, Deqot is not liable for indirect or consequential losses, or for delays or failures caused by events beyond our reasonable control (force majeure). Nothing in these Terms excludes or limits liability that cannot be excluded under Saudi law, including liability for fraud or for rights granted to consumers by the E-Commerce Law.
17. Privacy
We process your personal data as described in our Privacy Policy.
18. Complaints and Dispute Resolution
We aim to resolve complaints quickly. Contact [email/phone]; we will respond within [__ days]. If unresolved, you may refer your complaint to the Ministry of Commerce. These Terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent Saudi courts [in the city of ___] have jurisdiction, subject to any mandatory consumer rights to the contrary.
19. Language
These Terms are provided in Arabic and English. In case of any difference, the Arabic version prevails.
20. General
If any provision is found invalid, the rest remain in force. Our failure to enforce a right is not a waiver. You may not transfer your rights under these Terms without our consent.